It will take a KUPA Repair Technician anywhere from 8-15 business days to complete the service of the paid Flat Rate Repair Service once your package has been received in the correct department.  If you did not receive update that we received your package please contact us to be sure we have your correct info on file mail@kupainc.com. Once you buy the Flat Rate Repair service simply print a copy of your Invoice and include in the box back to Kupa Repair Center.  Please keep a copy of all shipment tracking information you obtain when sending your package in for service.  You are responsible for shipping charges when sending your equipment in for repair.  KUPA Incorporated is not responsible for lost or stolen items that are lost during shipping to KUPA.   DISCLOSURE: We recommend you pay the flat rate pair ahead of sending in your machine.If you do not pay the rate within 90 days of us repairing your machine, we have the right to use your machine for our own purposes. We will do our best to contact and inform you of your pending payment, but it is your responsibility to ensure the repair is paid for within 90 days!